GENERAL TERMS AND CONDITIONS (A BRAND OF Divine Travel D.O.O.)
1. GENERAL TERMS AND CONDITIONS
General terms and conditions of travel arrangements are a fundamental part of booking agreement, concluded between Divine Travel d.o.o. or other accredited agency and passengers, who are booking a certain travel arrangement. Once the interested passenger orders a certain travel arrangement in the agency, over the phone or e-mail, it is considered that he has accepted the general terms and conditions. The booking the passenger makes is obligatory and therefore it is possible for the passenger to cancel his booking exclusively according to the general terms and conditions regarding the cancellation of the booking on behalf of the passenger. The passenger is responsible for all the costs and consequences, which may occur due to incorrect information he has provided when making a booking.
2. PAYMENT TERMS AND CONDITIONS
The security deposit is required, it’s not refundable and it only secures reservation of the date, celebrant and ceremony. The amount is deducted from the final wedding invoice. The amount of the security deposit varies and depends on the numbers of guests.
All cancellations must be notified in writing and the following charges will apply from the date the notification is received by us.
Cancellations by You – your liability
The charges applicable if you cancel your wedding are:
- More than 150 days prior to the wedding deposit amount.
- From 150 – 120 days prior to the wedding 20 % of the initial quote and deposit
- From 119 – 90 days prior to the wedding 40 % of the initial quote and deposit
- From 89 – 60 days prior to the wedding 50 % of the initial quote and deposit
- Less than 60 days prior to the wedding 100% of the initial quote and deposit
The initial quote is the amount accepted by you when you sent us your deposit.
Cancellations by Us – our liability
Our obligations to our customers are:
- To endeavour to provide accurate and up-to-date information to all our clients throughout the booking process.
2. To make all the necessary reservations requested by you during the booking process and confirm them to you in writing where your requirements are confirmed with us in writing.
We cannot be held responsible when we are forced to make a change or a cancellation as a result of circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
3. Payment for our services must be made by bank money transfer in EUR. We DO NOT accept Bank Cheques, Travellers Cheques, credit or debit cards. The Slovene banking system is efficient and secure.
3. PAYMENTS AND DEPOSIT
Please note that all prices are subject to change without notice. Any variations in government charges and taxes e.g. VAT will be passed on.
Our initial quote, based on your requirements as listed in your wedding request e-mail, will be provided to you before you make a decision to proceed with the booking.
To reserve your wedding date a non-refundable deposit is required in 3 days after we confirm that the date is available. If not received we cannot guarantee your chosen date or services. On receipt of your deposit we will provide you with a payment schedule of two instalments with due dates. Payments will remain due at the scheduled dates regardless of any changes or additions to your initial wedding plan.
Soglasje If the final payment is not received by the due date your wedding or event will be cancelled and all monies paid and due are non-refundable.
Other deposits may be required to secure specific locations or specialty services. You will be notified in advance if this is required. You will be provided with receipts for all payments made.
3. WEDDING INSURANCE
Divine Travel d.o.o. is not able to provide wedding insurance. To insure your wedding you must purchase insurance in your country of residence.
4. FORCE MEJEURE
Divine Travel d.o.o. cannot be held responsible for cancellations or changes resulting from a Force Majeure. This applies to the time before, during and after the event taking place.
If the performance of this agreement is delayed, hindered or prevented or is otherwise frustrated by reason of force majeure i.e. any event beyond the control of the party affected, then the party so affected will promptly notify the other in writing.
Upon acceptance in writing by the other party of the existence of any such event, or if the other party has failed to respond within five working days, the obligations of both parties will cease or shall be suspended for an appropriate period of time to be arranged between you and Divine Travel d.o.o..
All the prices of Divine Travel d.o.o. programs include value added tax. By making a booking every passenger gives Divine Travel d.o.o. his permission to use the photographs and videos made on the travel (the photographs and videos could include every passenger) in promotional and commercial intentions. Divine Travel d.o.o. does not take any responsibility for the behaviour of passengers and damage that passengers would cause during the travel. In the event of dispute between Divine Travel d.o.o. and the passenger the legal procedure is in competence of the court in Ljubljana. Divine Travel d.o.o. does not take responsibility for eventual errors in the promotional material (catalogues, leaflets and websites). These general terms and conditions replace all the previously issued general terms and conditions.